Refunds and Terms & Conditions

1. Refunds Policy:

- Faerie Lume operates under a strict policy of no returns or refunds for change of mind.

- We take pride in the quality of our products and ensure they meet the highest standards. However, if you receive a faulty or damaged item, please contact us immediately at help@faerielume.com for assistance.

2. Terms & Conditions:

- By placing an order with Faerie Lume, you agree to abide by these terms and conditions.

- We sell exclusively within Australia and accept orders from customers residing within the country.

- All prices listed on the Faerie Lume website are in Australian Dollars (AUD) and are inclusive of Goods and Services Tax (GST).

- Payment must be made in full at the time of purchase. We accept payment via paypal, stripe, or cash when picking up in store.

- Orders are subject to availability and acceptance by Faerie Lume. In the event that a product is out of stock, we will notify you and offer a suitable alternative or a refund.

- Shipping costs and delivery times will be provided at the time of purchase. We offer shipping within Australia only.

- Faerie Lume reserves the right to cancel any order or refuse service at our discretion.

- We are committed to protecting your privacy and will only use your personal information in accordance with our Privacy Policy.

- Any disputes arising from the sale of products by Faerie Lume shall be resolved in accordance with Australian law.

For further assistance or inquiries, please contact us at help@faerielume.com. We appreciate your understanding and support.